From sales to operations, the implementation of ARTERIO changed the way our customers collaborate. In this blog post, we'll explore the profound impact of automation for customers that utilized ARTERIO over 6 months. The data is captured through a questionnaire.

The improvements are explained along 3 sections:

1. Quote and Sales Package Creation

2. Impact on Day-to-Day

3. Organizational Set Up and Roll Out

Quote and Sales Package Creation

One of the most visible benefits of implementing ARTERIO in daily dvLED operations is the significant increase in quoting output. ARTERIO's advancements in initial project configuration and technical change management, such as processing or wiring changes throughout the process, have resulted in an average time savings of 75 minutes per quote.

Before ARTERIO, the pre-sales materials for 55% of projects were limited to one-page financial quotes and generic product marketing material. Now, every customer has transitioned to creating comprehensive technical sales packages. This shift not only improved the quality of pre-sales documentation but also enhanced customer satisfaction.

Customers using ARTERIO experienced an average increase of +65% in their quoting output compared to the previous manual process. This improvement is attributed to several key factors:

• Elimination of Quoting Backlog: The typical backlog, which used to span 1-3 weeks, was effectively removed.

• More Product Options: Customers could present more technical configurations and product options to their integrators.

• Diverse Configurations: Different pixel-pitch configurations were quoted and technically designed, sometimes including various video setups for Novastar, Brompton, and Colorlight to optimize costs if needed.

In summary, ARTERIO has streamlined the quoting process in dvLED operations, leading to substantial time savings, increased output, and more comprehensive sales packages.

Impact on day-to-tay

The implementation of ARTERIO has significantly transformed day-to-day operations. An impressive 80% of users report using ARTERIO daily. This includes video conferencing with integrators to amend configurations live and review technical implications collaboratively, allowing for fine-tuning of project designs.

ARTERIO's strength lies in its end-to-end application. From pre-sales to installations, manufacturers and integrators work with the same drawings and technical documents throughout the project's lifecycle. Integrators can seamlessly manage the CAD files, enhancing collaboration and project accuracy.

"Improved integrator satisfaction" is a key benefit highlighted by all customers interviewed. This is evidenced by a substantial increase in the number of CAD drawings created, which is over ten times more than before ARTERIO. Previously, some customers did not use CAD at all, while most created CAD drawings only for projects with a high likelihood of success. With ARTERIO, the standard CAD drawing package includes wall drawings (front and back), wiring diagrams, and mount drawings.

One integrator commented, "It is just so much easier to drop the different CAD drawings directly into the building plan, everyone can look it up."

Organizational Set Up and Roll Out

Customers typically organize their operations into field and sales engineering teams, with dedicated quoting resources serving a wider group. The introduction of ARTERIO released quoting resources, allowing to redirect capacity to complex projects or customer facing activities.
All customers appointed a dedicated admin responsible for data updates and maintenance in ARTERIO. After the initial ramp-up, these activities required, on average, less than 3 hours effort per week.

The roll-out of ARTERIO was typically structured as a launch team, usually composed of operations and sales engineering personnel. After a 6-8 week phase, the application was extended to field teams, empowering them with direct quoting capabilities in ARTERIO. Remarkably, 60% of customers reported maintaining a flat headcount post-implementation, attributing this success to the efficiency gains brought by ARTERIO.

Chad Rose, CEO of ReveLux, aptly described the impact:

"ARTERIO’s ability to generate accurate screen designs at lightning speed has solved our single greatest sales and engineering challenge as a manufacturer. With ARTERIO, every member of our team now has their own dedicated engineer. From sales to commissioning, ARTERIO has become an indispensable resource to our company."

Conclusion

ARTERIO has shaped organizational structures and workflows, significantly enhancing efficiency and resource management. By releasing dedicated resources and automating engineering work, ARTERIO has empowered teams and streamlined operations, proving to be an invaluable asset across all stages of project development.